Most of the knowledge that an organization collects and documents sits in the the user manuals given to new hires or is tucked away in human resource policies that sit on the back shelf. Knowledge gathered from years of business is rarely accessed and used on a daily basis by teams to make informed business decisions and positively impact income and innovation.
This is why it’s important to implement knowledge engagement across teams and across your organization as a whole.
Why should you and your team care about knowledge engagement?
Without team engagement with established organizational knowledge, multiple problems can arise. Either siloed team knowledge leads to unaligned goals across the organization or low engagement between team members leads to miscommunication and duplicate tasks (or in severe cases, employee turnover).
Encouraging team members to engage with current organization knowledge on a daily basis curbs these challenges.
The benefits of knowledge engagement
If you want to encourage full participation in communication and collaboration by all of your team members, knowledge engagement is the answer. This practice allows your team to tap into a collective source of knowledge and add to it as the organization grows.
Knowledge engagement makes intellect an infinite resource through accessibility and easy for employees to pose questions, gain insight, and add their expertise, all without wasting the time of subject-matter experts and upper management.
Implementing knowledge engagement
How do you implement a knowledge engagement strategy exactly? Organizations must create a company culture by adding a core pillar of knowledge utilization to achieve knowledge engagement. This can be carried out by starting with a few of the high-level tactics below:
Create a database or FAQ guide that can be easily edited and updated for all members of your organization to access
Implement a feedback loop across closely aligned teams to provide and pass along insight on shared responsibilities and business goals (e.g. the marketing team passing on demographic insights to the sales team who follows up with leads).
Introduce a weekly or monthly knowledge roundup for subject-matter experts to contribute to as a way of preserving their knowledge before they are promoted or retire
Creating an all-encompassing knowledge management strategy
Implementing a knowledge engagement strategy beyond the previously mentioned high-level tactics is necessary for organizations who want more than to “make do” with the teams and resources they already have.
Adopt a new framework of thinking by capturing the organization’s collective intelligence with a custom strategy created by a knowledge-management consultant from Bluejarvis.
Download the full knowledge management strategy guide today at bluejarvis.com/knowledge.